Customer Services

Meeting the needs of our customers is a primary concern of the Harwich Water Department. Whether it has to do with water bills, service engineering, new permits, or a wide variety of other questions, Harwich Water Department personnel are prepared to assist consumers wherever possible.

General information about obtaining a water service, reading your bill, checking your meter, rates and charges, making payments, and leak detection is available here! In addition, our New Customer Information Booklet (.pdf) is available for download, printing and distribution.

Field Customer Service Associates

We will schedule a FREE visit to your property to confirm whether or not you have a leak.  Call Customer Service at 508-432-0304 for more information.

Assistance for Hearing/Speech Impaired

Customers who have a technical device for the deaf (TDD), may call 508-430-7524 to communicate directly with our Customer Service staff.

Medical Needs

If you or a member of your household has a critical medical condition, please let us know so that we are aware of the situation in the event of an interruption of your water service. Call Customer Service at 508-432-0304.