Customer Service

Meeting the needs of our customers is a primary concern of the Harwich Water Department. Whether it has to do with water bills, water service, water quality or a wide variety of other questions, Harwich Water Department personnel are prepared to assist consumers wherever possible.  

Customer Service
  
Hours of Operation
   
 Location
Phone:  508-432-0304   Monday through Friday   196 Chatham Road 
customerservice@harwichwater.com   8:00 a.m. to 4:30 p.m.   Harwich MA 02645 
Online Contact Form  

*Holidays observed/closed (below)

   Location Map 
Fax:  888-774-3557         
         
Emergencies
 
Billing Inquiries
    
Evenings, Weekends & Holidays   Billing Administrator    
Contact the Harwich Police Department    508-432-0304 x104     
508-430-7541    Email: billing@harwichwater.com    
         
Water Quality
 
Accounts Payable / Finance
  

 
Treatment Foreman, Neil Salzillo   Comptroller, Sandra Sieger    
508-432-0304 x102   508-432-0304 x103    
treatment@harwichwater.com   comptroller@harwichwater.com    
         
Department Email Addresses
    

 
*Holidays Observed
Board of Water Commissioners   commissioners@harwichwater.com        New Year's Day
Superintendent, Daniel Pelletier   superintendent@harwichwater.com   Martin Luther King, Jr.'s Birthday 
Assistant Superintendent, Steve Hicks   distribution@harwichwater.com   President's Day 
Treatment Foreman, Neil Salzillo   treatment@harwichwater.com   Patriot's Day 
Comptroller, Sandra Sieger   comptroller@harwichwater.com   Memorial Day 
Billing Administrator   billing@harwichwater.com   Independence Day 
Customer Service   customerservice@harwichwater.com   Labor Day 
Website Administrator   webmaster@harwichwater.com   Columbus Day 
        Veteran's Day 
        Thanksgiving Day and Day After 
        Christmas Day