Billing Schedule | Bill Assistance | Rules & Regulations
Water Rules and Regulations
3.8 Claims for Adjustments on Bills All claims for adjustments of water bills shall be made within thirty (30) days of the billing due date. Abatements will be made for clerical errors, misreads or failure of Department equipment. Abatements will not be issued for water leaks or high consumption, unless otherwise determined by the Board of Water/Wastewater Commissioners.
When determining abatements for domestic water leaks (excluding irrigation leaks), usage from three similar usage quarters can be averaged and any usage above may be considered for adjustment at the first-tier rate as a one-time disaster forgiveness occurrence.
You will receive notification from our office upon receipt of abatement.