Customer Service

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Meeting the needs of our customers is a primary goal. Whether it has to do with water bills, water service, water quality or a wide variety of other questions, Department personnel are prepared to assist consumers wherever possible.  

Phone: 508-432-0304

Hours of Operaton:  Monday through Friday from 8:00 a.m. until 4:30 p.m., with the exception of Holidays

Emergencies 24 hours/7 days a week:  Dial 508-432-0304 and follow voice prompt for emergency

Fax:  888-774-3557

Email:  customerservice@harwichwater.com see also list of Department Email Addresses below

Payment Address:  Pay by Phone 24/7 844-953-0665 or Pay Now online or Mail Payment

Office Address:  196 Chatham Road, Harwich MA 02645  |  Location Map

Department Email Addresses:

Board of Water & Wastewater Commissioners  |  commissioners@harwichwater.com
Water & Wastewater Superintendent  |  superintendent@harwichwater.com
Assistant Superintendent  |  distribution@harwichwater.com
Treatment Operator  |  treatment@harwichwater.com
Comptroller  |  comptroller@harwichwater.com
Billing Administrator  |  water.billing@harwich-ma.gov
Customer Service  |  customerservice@harwichwater.com
Website Administrator  |  webmaster@harwichwater.com Contact Us