Sewer Use Regulations

Article X.  Grievance and Variance Procedure 

A person who seeks a variance or feels aggravated due to the interpretation of these Rules and Regulations as it affects them shall have recourse, without prejudice or retribution, to seek a response to the alleged situation, condition, problem or misunderstanding in the following manner:                                                       

Step 1.  The person shall present the issue to the Director in writing using the forms available at the Wastewater Departments’ office, documenting the time and/or dates of the circumstances and reasons for a variance request or said grievance.  The person may expect a reply to the request for variance or grievance within thirty (30) days from the date of filing with the Director.

Step 2.  Should the issue not be resolved with the response from the Director or not received within thirty (30) days, the person may take the issue to the Wastewater Commission.   Such submission shall include copies of all written documentation of the variance request or said grievance, with all sequence of actions or inactions taken to date.

The Wastewater Commission will use its best effort to hold a hearing within forty-five (45) days of receipt of an application for an abatement, variance or grievance request, and shall render a decision within forty-five (45) days after holding such hearing on the application for a abatement, variance or grievance request.

Step 3.  Should the issue not be resolved with the response from the Wastewater Commission or not received within forty-five (45) days after the Wastewater Commission closes the hearing on a person’s application for abatement, variance or grievance request, the person may take the issue to the Board of Selectmen.  Such submission shall include copies of all written documentation of the variance request or said grievance, with all sequence of actions or inactions taken to date. The Board of Selectmen will use their best effort to hold a hearing within sixty (60) days of receipt of an application for an abatement, variance or grievance request and shall render a decision within forty-five (45) days from date of the hearing.