Harwich Water Department - Frequently Asked Questions

Know Your Meter Reader Technician

Technicians for the Harwich Water Department are in your neighborhood biannually to read meters. Here's what you should know about your meter reader:

• All meter technicians carry a Water Department photo I.D. and drive an official department vehicle.
  
• Meter technicians read your meter from outside your home or business. They may enter your backyard to access your meter, but they will never enter your home unless you ask us to or we have requested your permission in advance.
  
• All Water Department employees will never request or collect payment for water bills at your residence.

Meter technicians use a handheld computer to read your meter. This ensures that you are accurately billed for the water you use. If your water usage has increased substantially, you may receive a notice to check for leaks. If there is a large decrease in water usage, we may request access to the water meter to make sure your meter is measuring correctly.

If you have any questions about Water Department employees on your property, please call Customer Service at (508) 432-0304.