Harwich Water Department - Frequently Asked Questions

Know Your Meter Reader

Meter readers for the Harwich Water Department are in your neighborhood biannually. Here's what you should know about your meter reader:

• All meter readers carry a Water Department photo I.D. and drive an official department vehicle.
  
• Water Department meter readers read your meter from outside your home or business. They may enter your backyard to access your meter, but they will never enter your home unless you ask us to or we have requested permission in advance.
  
• Meter readers will never request or collect payment for water bills at your residence.

Meter readers use a handheld computer to read your meter. This ensures that you are accurately billed for the water you use. If your water usage has increased substantially, we'll leave a notice advising you to check for leaks. If there is a large decrease in water usage, we'll make sure your meter is measuring correctly by briefly turning on an accessible hose or spigot.

If you have any questions about Water Department employees on your property, please call Customer Services at (508) 432-0304.