Harwich Water Department - Customer Services

Delinquent Accounts

WHEN IS YOUR BILL CONSIDERED DELINQUENT?

The Harwich Water Department bills semi-annually. All bills are due and payable by the due date printed on the bill. Failure to receive a bill does not relieve a customer of liability for payment.

When your water bill is not paid by the due date, your account is subject to a fifty dollar ($50.00) late charge. If the account remains unpaid after the the second notice, the account is considered delinquent, and it may be scheduled for disconnection, additional fees and the lien process.

If the service is turned off for non-payment, a re-connection fee will be applied to the account. The water service will not be restored until all fees and charges associated with the account have been paid in full. A money order or cash payment will be required for a re-connection of service.

Payment on a delinquent shutoff account must be made at the Tax Collector's office at 732 Main Street during business hours. If a service technician is dispatched after working hours, an additional fee will be applied to the account, and the owner must make full payment the next business day.

If you have any questions regarding your bill, please call customer service Monday through Friday, 8:00 am to 4:30 pm (closed weekends and holidays).

TROUBLE PAYING YOUR BILL?

If your account is not yet delinquent, but you are having trouble making your payment, please call 508 432-0304 x104 to inquire about a payment plan.