Harwich Water Department - Customer Services

Delinquent Shut Off

WHEN IS YOUR BILL CONSIDERED DELINQUENT?

The Harwich Water Department bills semi-annually. All bills are due and payable by the due date printed on your bill. Failure to receive a bill does not relieve a customer of liability for payment.

When your water bill is not paid by the due date printed on the bill, your account is subject to a ten ($10.00) demand charge. If the invoice is not paid within fifteen (15) days of the demand notice, it is considered delinquent, and service may be processed for disconnection.

If the service is turned off for non-payment, a $100.00 re-connection fee will be applied to the account. Water service will not be restored until all fees attached to the account have been paid in full. A certified check, cash, or money order will be required for payment for a re-connection of service.

Payment on a delinquent shutoff account must be made at our office at 196 Chatham Road, during normal working hours. If a service technician is dispatched after working hours, an additional $50.00 will be applied to the account, and the owner must make full payment the next day.

If you have any questions regarding your bill, please call customer service Monday through Friday, 8:00 am to 4:00 pm (closed weekends and holidays).

TROUBLE PAYING YOUR BILL?

If your account is not yet delinquent, but you are experiencing trouble making your payment, please call - we can help.