PROTECTING YOUR HOME DURING THE WINTER SEASON
Did you know?
- The protection of the water meter and water services from damage and/or freezing is the homeowner’s responsibility.
If your home is used as a seasonal home, during the winter months it is critical that the meter be left in a heated location to prevent freezing.
Should the water meter and/or water service freeze, the homeowner is responsible for paying for replacement of the water meter and other damaged, frozen equipment and piping. All water consumption that passes through a broken pipe, or water meter, will be billed to the homeowner. All charges are the responsibility of the homeowner.
We can help…
Please be aware that the Harwich Water Department offers what we call “seasonal” services to ensure that the water meter and service does not freeze during the cold winter months. If you will be away from the property for an extended time, we recommend that this seasonal service be performed. The cost for this service is $50.00. This charge is billed on your regular water bill, twice per year.
Seasonal Turn On/Off Requirements……
- Water Department requires a minimum of a two (2) week notice for all seasonal work.
- Access to the water meter must be provided during a two week period by any means; lockbox access to a key, location to a key on property, unlocked door/bulkhead, etc.
In the FALL, house must be drained first, either by homeowner or plumber to prevent any damage to the interior and exterior plumbing. After this is completed, the Water Department will shut the water off at the street and winterize and cap the meter.
In the SPRING, the Water Department goes to the property first. Please keep in mind, during two week notification the homeowner is responsible for taking into account weather conditions and temperatures.
- If, as a seasonal customer, you wish to keep water on for a winter season, as courtesy please notify the Harwich Water Department so that account status may be changed.
Helpful tips on how to winterize your home
Avoid frozen pipes this winter….
Locate the water shut off valve for your outside water faucets by following the pipes leading from the outdoor spigot inside your home to the shut off valve (generally located in your basement) and turn the valve off. Leave the outside faucet on. Do this before cold weather sets in or pipes can freeze and break, causing damage.
Winterize your irrigation system. First and foremost, turn off the water to irrigation system. There will always be a master shut off valve somewhere.
Know the location of your water meter and main shut off valve. The basement or a crawl space is a good place to check. It’s always good to tag them for future reference and in the event of an emergency.
If you leave your sprinklers and hoses in the garage or storage sheds, be sure to drain the water from them to prevent cracking.
If water lines run through your garage, do not leave the garage door open in cold weather.
Never use a blow torch of flame to thaw pipes. The use of a hot air dryer or even a light bulb over a period of time will solve the problem.
If you experience a broken pipe or a frozen service line, shut off the valve next to the water meter, and contact the Water Department at 508-432-0304.
For further information, or questions, please contact us by phone at 508-432-0304 or by email to email@example.com and we will be happy to assist you.